1. Introduction

RiderQ ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services, including our website, subscription features, and emergency profile system.

2. Data We Collect

When you register for and use RiderQ, we collect the following types of information:

• Personal Information: Name, email address, phone number, shipping address, date of birth.
• Medical & Emergency Info: Blood type, allergies, conditions, medications, emergency contacts, and notes you provide.
• Billing Information: Collected and processed securely by our payment provider (Paddle).
• Authentication Data: Managed by AWS Cognito for secure account access.
• Analytics Data: Collected via Google Analytics (anonymized usage and traffic data).

3. How We Use Your Data

• To create and maintain your emergency profile linked to your QR code
• To ship your QR stickers to the address you provide
• To process your subscription and manage your billing
• To improve our website and services via anonymized analytics
• To communicate with you about your account or service updates

4. How We Store and Protect Your Data

Your data is securely stored in our systems using AWS services (DynamoDB and Cognito). We use industry-standard encryption for data at rest and in transit. Access to your data is limited to authorized personnel and systems.

5. Data Sharing

• We do not sell your data to third parties.
• We share necessary billing information with our payment processor, Paddle.
• We use Google Analytics for anonymous traffic and usage insights.
• Your emergency profile is only accessible via your unique QR code link.

6. Your Rights & Choices

• You can view and edit your emergency profile at any time through your account.
• You can delete your entire account and all associated data via the account settings page.
• You may request a copy of the data we hold about you by contacting us at support@riderq.com.

7. Cookies & Analytics

We use cookies and Google Analytics to understand how users interact with our site and improve the user experience. This data is collected in aggregate and does not identify individual users.

8. Children’s Privacy

RiderQ is not intended for use by individuals under the age of 16. We do not knowingly collect or store personal information from anyone under this age.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review the policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us at:
📧 support@riderq.com